In the modern century of hasty jargons, what does one do to counter the complaints of other nations raising their finger at you for the fact that manpower from their country has not acknowledged for its effort by your citizens? The answer lies in ‘going electronic’, as Saad Al-Baddah, Chairman of National Recruitment Committee (NRC) puts in. ‘Going electronic is bound to reduce the number of complaints and grievances voiced by expat workers and hiring losses incurred by Saudi employers.’ He says
The Ministry of Labor hence came forth with putting a strain on the acceptance or distribution of visas for domestic workers, as an attempt to safeguard the rights of domestic workers, both the Saudi and non- Saudi citizens. The new policies aiding the new law is an answer to the prayers of many Saudi families who have dreaded paying SR 20,000 to external recruitment agencies for hiring domestic servants such as maids, drivers, gardeners etc. The new policies reduce the new fee to SR 2,000/- only.
What happens when conventional methods are applied to the day-to-day aspects? What happens when there is no proper documentation of business dealings and hiring processes? They result in teary-eyed labor those rebels against the employers who headstrongly deny to any of the allegations. This often results in strained foreign relations if the labor happens to be a foreigner. Indonesia, a once major labor exporter to Saudi Arabia has taken a step back in a firm disapproval, for instance. Philippines, Sri Lanka and India, on the other hand have made a diplomatic approach that calls for the native government to devise methods that would cut down the downfall of foreign relations.
One such method en route to implementation includes the set-up of a call center operated 24/7, where complaints from both the employers and the workers can be lodged, as Ahmed Al-Fuhaid, undersecretary at the Labor Ministry puts in.