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Sunday, 23 November 2014

Procedure to Update the Missing Passport Entry/Exit Details at Saudi Border

Sometimes it happens that the details of entry to or departure from Saudi Arabia of you or any of your dependents are not updated in the system of Ministry of Interior. They may have forgotten or skipped to scan the passport in front of the machine or passport itself is not stamped. It can be a problematic issue as in the books of government; you are either not the Kingdom of Saudi Arabia (or still in the Kingdom). It has happened to many people and they have to rectify the status of their entry to Saudi Arabia. In the below paragraphs, I shall be sharing the procedure to update the missing passport entry details at Saudi Border. I know you would be thinking that it is the mistake of the immigration officer at the border so you are not the one who could be in trouble, but no brother. This is Saudi Arabia and you will be penalized if you don’t rectify the missing details. As mentioned above, there can be many scenarios of missing passport entry details at Saudi Border and we have tried to discuss the way out in each scenario



Missing Passport Details of Entering to Saudi Arabia
If passport details of entering to Saudi Arabia of you or any of your dependents is not updated in the system of MOI or passport is not stamped, you will have to follow the following procedure.


  1. Go to the same border of Saudi Arabia from where you entered in the Kingdom. Let’s say if you entered from Riyadh Airport, go there. If you entered from the Batha Border by road, go there to update the missing details.
  2. Go there along with your original passport and Iqama. If entry information of dependent is not updated in the system, you will have to carry him/her to the airport along with passport and Iqama.
  3. Explain to the immigration officer that you entered on that particular date and try to carry some documentary proof of your arrival in Saudi Arabia. For example, you can show them your boarding passes or stamps of departure on your airport from the other country’s border.
  4. They will examine the details and update it in the system immediately.



Missing Dependent’s Passport Details of Departing from Saudi Arabia
It can also happen that your dependents have already departed from Saudi Arabia but his details in the MOI system are not updated. Keep in mind that in the books of government your dependent is inside Saudi Arabia.  In that case, they can impose fine upon you for the expiry of exit re-entry visa. You will have to follow this procedure in such case.



  1. Ask the dependent to send you the copy of his passport, especially those pages which are stamped in your native country at the time of entering to the country. It is also better to get the copy of the boarding pass and ticket as well.
  2. Go to the same border of Saudi Arabia from where he departed from Kingdom. Let’s say if he departed from Riyadh Airport, go there. If he departed from the Batha Border by road, go there to update the missing details. Go there along with your original passport and Iqama.
  3. Explain to the immigration officer that dependent departed on that particular date and show them all the above mentioned documents.
  4. They will examine the details and update it in the system immediately.



Missing Your Passport Details of Departing from Saudi Arabia
Now there is another scenario, it can also be the case that you have left Saudi Arabia for vacation and MOI system does not reflect your departure. In this case, you don’t have to worry about anything. As soon you will enter back to Saudi Arabia, they will raise the question that your departure details are missing from the system. You can explain to them and let them know about your date of departure etc. They will immediately update it in the system.

Please if something like this has already happened to you, share your experience with us.


Experience 1: Update the Missing Passport Entry/Exit Details at Saudi Border
Dear, I had similar incident with Riyadh Airport Immigration when my family was going for vacation (exit & Reentry). My son’s passport was not updated at Immigration. After two weeks I got SMS from Jawazat/MOI that my son’s Exit Re-entry is going to expire and son should leave the Kingdom immediately before expiry of Exit Re-entry. I WAS SURPRSIED! AMAZED! My wife and two kids (daughter & son) already left the country two weeks before. When I checked with my wife in home country, she told me that the passport of son was not stamped. I personally went to the Riyadh Airport Immigration with copies of All documents, explained to the Officer that my son passport not updated in the Immigration Online System... Bla bla...... he said no problem... they can update immediately.
They updated their online system and ask me to go to the Immigration counter staff and updated their system with my son's departure with Airlines code etc. Immigration System was updated immediately. (This happened last September 2013).......this year my wife and two kids returned to Kingdom without any problem at Saudi Immigration.... ALHAMDU LILLAH.

Experience 2: Update the Missing Passport Entry/Exit Details at Saudi Border

Dear Gentlemen, There is different problem I faced at the hand of authority at batha border because of their complacency. I was on the trip to DUBAI with my family , while returning from there, the Saudi passport officer put the entry stamp on my daughter passport but he forget to swipe in the system and this minor goof up cause lot of pain to me. As the Abshir system shows that my dependent is outside so I can't apply for exit - re-entry for her. I only encountered this when I am about to leave for annual vacation along with my family. All the members got exit - entry except my daughter. Now the authority told me to go to the same border and expedite from there or ilk wait for month to get it cleared. However, when I enquired about such past cases I got to know that several such cases happened in the past and it will remain in abeyance for three to four month. I am in piquant situation travelling to batha to get it resolved.


Other Procedures related to Jawazat & MOI
  1. How to Track Location of Iqama Holder of Saudi Arabia
  2. Important Points about Attestation from Chamber of Commerce
  3. Location of Jawazat Offices in Riyadh, Jeddah & Dammam
  4. Procedure to Get Postal Address in Saudi Arabia
  5. Procedure to renew Pakistani passport from Saudi Arabia

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