Tuesday, November 22, 2016

Customers of XXXX Bank are robbed today with several online deductions

We have received several complaints from many customers of a Bank operating in Saudi Arabia that their cards have been used for unauthorised transactions in foreign countries. The debit card of a friend of mine has been used in the UK for a payment of USD 500 while he is currently in Saudi Arabia. Similarly, another customer informed that his debit card has been used for USD 2,000 payment in Australia. The amount has been deducted from their bank accounts.

I personally think that it is a security leak of the most confidential information of customers i.e. their credit card and debit card numbers. As you know, anyone with access to debit card and credit card number along with CVV code can use the card for any kind of transaction within the limit of the card. This is highly sensitive information and normally banks keep it confidential to every human being. This kind of data is stored in Master Computers without any human intervention.

If customers have been facing this issue, I believe Saudi Arabia Monitoring Authority (SAMA) will take an action against it. They will ensure that the issue is investigated and culprits are punished. Moreover, it is also the duty of SAMA as well as the bank to compensate the customers who have been robbed today with balance deductions from their bank accounts.

Without disclosing the name of the bank, I would like to inform all my readers a set of things they need to do in case they received such kind of SMS

  • Be alert of any kind of deduction SMS you receive from your bank today.
  • You need to inform about any kind of unauthorized deduction as soon as possible.

  • Make sure you have bank’s helpline number saved in your mobile phone.
  • After registering the complaint, keep on following up with it until you receive your money back.

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